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The bilingual staff go beyond "reception" and "check-out." The suite was large with windows (not all rooms have windows). Breakfast room staff were willing to work with my food preferences. And remembered them. The lobbies on each floor are great for reading and for families to play cards, etc. The housekeepers are cheerful and professional and care whether your room is suitably cared for.
Marilynne
2025년 4월
very good location, proper hotel with all that you would expect, clean, large room, very nice furniture and organization of the common space (at least on the fifth floor where our room was located). all in all, very good value for money
Vigi
2025년 4월
Great hotel with a nightmare boxed-in parking structure, but it was manageable in the end. The room was large, the hot water was hot, and the staff were super friendly. This hotel is right in the heart of San Jose, near an open-air shopping mall.
Jared
2024년 9월
The room was super big and had everything we need. The bathroom was modern. The Hotel has many areas where you can sit and chill. A breakfast room, gym and sauna, casino and money exchange directly in the next building and only 1 minute walk to the city.
Asena
2025년 1월
Breakfast was very good and the facilities fine
John
2025년 5월
The location is really good... in the city centre and walking distance to markets, restaurants and attractions. Rooms are decent The staff was very kind and let us use the facilities (showers) hours after check- out !! Breakfast was decent.
Amit
2025년 1월
Great breakfast - especially due to the care of the breakfast staff. The chef (I do not remember his name) was a bundle of kind energy ready to help in whatever way he could. The staff was all helpful and the room was splendid. We were surprised to see that the room was two floors with two bathrooms as well as a kitchen. Spacious and lovely. There is a kitchen but no pans or utensils.
Debbie
2024년 8월
Urban Green Hotel is in the heart of San Jose city. As soon as you enter the hotel the staff are classy not only in their attire but also in how they communicate with you ! The hotel is sparkling clean . Our room was on a floor that had a blend between a jungle theme ,very cozy with book shelves and chairs to sit and read if you wanted , with a waterfall music playing in the background. Which was so refreshing to come back to after walking around in the heat on the bustling streets of San Jose. The rooms were spotlessly clean, the bed was comfy, sheets were pressed and clean. The shower had good pressure .The room came with small mini fridge. The hotel was extremely accommodation they provided us with information to near by restaurants and made excellent recommendations. The reservation came with breakfast included and they had something for everyone there, whether it be the traditional Tico breakfast or the American breakfast , eggs, ham and pancakes , The presentation of the food was beautiful. I would recommend this hotel to anyone staying or passing through San Jose Costa Rica. The only thing is that the hotel rooms have no windows , but that is minor.
Bathsheba
2024년 8월
We stayed in the Presidential Suite which was spacious and comfortable. Prior to our check-in time, we were able to leave our suitcases and bags in the office behind the front desk so that we could go on an excursion outside the city. The staff was very responsive through the booking.com chat. The location of Urban Green Hotel and Suites was central to all the museums in San Jose and also close to the international airport. Parking underneath the hotel was safe and convenient although tight for an SUV. The breakfast was simply amazing with traditional Costa Rican options as well as waffles for the less adventurous. All of the staff were pleasant and helpful.
Jamie
2024년 7월
The personnel is very helpful and nice. The bed is one of the best I have ever slept. The decoration inside and outside the bedrooms gives us a nice feeling. The room is very silent, besides being in the city center, only in the morning one can hear a little of the laundry room and the cars in the street.
Cinthia
2025년 1월